Privacy Policy
What information we collect when you contact or subscribe to SubscribeIPTV, why we collect it, and the choices you have over it.
Last updated: September 2026
Who this policy covers
This policy explains how SubscribeIPTV ("we", "us") handles personal information for anyone who visits subscribeiptv.uk, messages us to ask a question, or subscribes to the service. We've tried to write it in plain English rather than dense legal language, because most people never actually read a privacy policy written the other way.
Information you give us directly
When you contact us on WhatsApp or by email, or subscribe to a plan, you typically share:
- Your name or the name you use to get in touch
- Your phone number, through WhatsApp, or your email address
- The device you're using, if you mention it while troubleshooting or setting up
- Anything else you choose to tell us in the course of getting help, such as a screenshot of an error
We do not ask for or store full card numbers. If you pay by card or bank transfer, those details are handled directly by your bank or payment provider, and never sit on our own systems.
Information collected automatically
Like most websites, subscribeiptv.uk collects some technical information automatically when you visit — things like your approximate location based on IP address, the type of browser and device you're using, and which pages you looked at. This is standard website analytics rather than anything tied to your identity, and it's covered in more detail in our Cookie Policy. It helps us understand, in general terms, which pages are useful and which parts of the site might need improving — not to build a profile of any one visitor.
How we use your information
| What we use it for | Why |
|---|---|
| Setting up and delivering your subscription | We can't provide the service without a way to send you your login |
| Responding to support questions | To actually solve the problem you contacted us about |
| Processing payments and refunds | To confirm an order and act on a refund request fairly |
| Understanding how the website is used | To spot broken pages or slow-loading content and fix them |
| Keeping the service secure | To spot misuse, such as sharing a login beyond a plan's limit |
We do not sell personal information to anyone, and we don't use it for advertising purposes beyond the ordinary running of this website.
Who we share information with
We share the minimum necessary with a small number of parties involved in actually running the service:
- WhatsApp / Meta — since support and sales conversations happen through WhatsApp, that platform processes those messages under its own privacy terms
- Payment providers — whichever service processes your payment handles your payment details directly under its own security standards
- Hosting and infrastructure providers — the underlying servers and content delivery network that keep the website and streams running
We don't share your details with anyone for their own marketing purposes.
How long we keep information
We keep contact and subscription details for as long as reasonably needed to provide support, resolve any dispute, and meet basic accounting requirements — generally no longer than a few years after your last interaction with us, unless you ask us to delete it sooner and there's no legal reason we need to keep it.
Your rights
Under UK data protection law, you have the right to:
- Ask what personal information we hold about you
- Ask us to correct anything that's inaccurate
- Ask us to delete your information, where we're not required to keep it for another reason
- Object to how your information is used, or ask us to restrict it
- Ask for a copy of your information in a portable format
To use any of these rights, message us on WhatsApp or email and we'll act on it as quickly as we reasonably can. If you're not satisfied with how we've handled a request, you also have the right to complain to the UK Information Commissioner's Office (ICO).
Keeping your information secure
We take reasonable steps to protect the information we hold, including limiting who has access to it and relying on established, reputable platforms for messaging, payments and hosting rather than building sensitive systems ourselves. No method of transmitting or storing information is completely risk-free, but we treat your details with the same care we'd want shown to our own.
Marketing messages
We don't run a mailing list or send unsolicited marketing messages. Any message you receive from us is a direct reply to something you asked, a confirmation related to your own subscription, or a renewal reminder if your plan is approaching its end date. You're welcome to tell us at any time if you'd rather not receive renewal reminders, and we'll respect that.
Children
This service is intended for adults. We don't knowingly collect personal information from children, and subscriptions should only be arranged by someone old enough to enter into the agreement themselves.
International transfers
Because messaging happens through WhatsApp and some infrastructure may be located outside the UK, some information may be processed on servers outside the country. Where that happens, it's handled under those providers' own security and data protection standards.
Changes to this policy
If this policy changes in a meaningful way, we'll update the date at the top of this page. Checking back occasionally is the simplest way to stay current, particularly if you're a long-term subscriber.
Links to other sites
Our website may occasionally link out to other sites, such as a payment provider's checkout page. Once you leave subscribeiptv.uk, that site's own privacy policy applies rather than this one — we'd encourage reading it if you're unsure how a third-party site handles your information.
Contact us about privacy
If anything here is unclear, or you want to exercise any of the rights above, reach out and we'll help directly rather than pointing you at a form.
Questions about your data?
Message us and we'll explain exactly what we hold and help with any request, no form required.