Our IPTV service: what is included and how it runs

What the IPTV service includes

Every plan opens the same catalogue at the same quality. Nothing is reserved for a higher tier and nothing sits behind a second payment once you are subscribed:

• More than 20,000 live channels spanning sport, news, entertainment, drama, documentaries, children's programming and international broadcasts in dozens of languages
• Over 100,000 films and full series available on demand, with new titles added weekly
• HD, Full HD and 4K wherever the source supports it
• A seven-day programme guide built into the app, so you can see what is on now and what is coming
• Setup help included with every plan, for whichever device you are using
• Support seven days a week from someone who can actually fix the stream

What it runs on

The IPTV service works on hardware you almost certainly already own. Nothing is posted to you and nothing is rented:

• Smart TVs
• Streaming sticks
• Android boxes
• Phones and tablets
• Laptops and desktop computers

If your television is older and has no app support, a cheap streaming stick in any spare HDMI port solves it entirely. Tell us the make and model when you message and we will confirm compatibility before you pay anything.

What it needs from your connection

Around 15 Mbps is comfortable for HD, and 25 Mbps or more for 4K. Most British broadband packages clear both figures easily, so speed is rarely the obstacle.

Stability matters more than headline speed — our page on what actually makes IPTV fast goes through it properly. A line that drops briefly every few minutes will buffer regardless of how fast it tests, and a wired ethernet connection is always steadier than Wi‑Fi when the router sits some distance from the television. If you are unsure how your line will cope, the free trial answers it definitively rather than theoretically.

Connections: how many screens at once

Each plan includes a set number of simultaneous connections, printed on the plan rather than buried in terms:

The full breakdown sits on the pricing page. Connections do not all have to be in the same house, which matters for families split across addresses. If you need more than your plan includes, say so when you message and we will price it rather than suspend the account later.

Uptime, and what that figure honestly means

We publish 99.9% uptime, and it is worth being precise about what that describes. It refers to server availability across the service, not a guarantee that every individual channel will be live every minute of every day.

Individual channels do occasionally drop — that is true of every IPTV service, including the expensive ones. What we commit to is capacity sized for peak evening and weekend load, which is when weaker services stutter, and a support route that gets a broken channel replaced quickly rather than eventually.

Support: what actually happens

Messages reach a person, not a ticket queue. Most arrive on WhatsApp and get a first reply within roughly ten to fifteen minutes during daytime and evening hours in the UK. Overnight is slower, but the same day is normal.

When you report a fault we check it from our side first, because a good proportion of playback problems are fixed server-side within minutes and need nothing from you at all. If a channel genuinely needs replacing, we send you the alternative rather than leaving you to hunt for it.

The terms attached

Three things worth stating plainly, because they are where most unpleasant surprises live with other services:

• Nothing renews automatically. No card is stored and no subscription runs quietly in the background. When a plan reaches its end date it stops, and you decide separately each time.
• There is a written refund position. It is on the refund policy page, stating clearly where refunds apply and where they do not.
• Logins are for your household. Sharing beyond your plan's connection limit or reselling access will result in suspension, because it degrades the service for everyone sharing the same capacity.

Getting started

Setup is a conversation rather than a process. Pick a plan, message us, we confirm the price and send payment details, and your login usually arrives within ten minutes with instructions for your device. We stay in the chat until it is playing on your screen.

If you would rather test before paying, start with the trial. If you are still comparing this IPTV service against others, the best IPTV page sets out six practical checks and the IPTV provider page covers what to ask any company before handing over money.

Common questions

Wikipedia maintains a full list of UK television channels if you want to see the scale of what is broadcast.